Terms & Conditions

Last updated: 27 October 2026

These terms apply when you browse cafedelaila.com or place an order with Cafe De Laila, a delivery-only cloud kitchen run by Commercio Solutions (“we”, “us”). By using the website or placing an order, you agree to these terms.

1. Who we are

FSSAI Licence No. 23321009000223.

2. Orders

• An order is confirmed only after payment is successful and you receive an order confirmation.
• All items are subject to availability. If an item is unavailable after you order, we will contact you and either offer a replacement or refund that item.
• Please check your order, address and phone number before paying. We are not responsible for delays or failed delivery caused by incorrect details.

3. Prices and payment

• Prices are in Indian Rupees (₹) and include GST. The delivery charge is shown in the bill before you pay.
• Prices on this website are for direct orders only and may differ from prices on food delivery apps.
• We may change prices and menu items at any time. The price shown at the time you place the order is the price you pay.
• Online payments are processed securely by our payment partner. We never see or store your full card or UPI details.

4. Cancellations and refunds

Please read our Refund & Cancellation Policy.

5. Delivery

Please read our Delivery Policy.

6. Food information

• Veg and non-veg items are marked on the menu. Non-veg items contain chicken only. Items marked “Contains egg” contain egg.
• Our food is prepared in a kitchen that also handles dairy, gluten, nuts, soy and egg. If you have a food allergy, please call us before ordering.
• Photos are for illustration. The actual dish may vary slightly in look.
• Food is best eaten soon after delivery. We are not responsible for quality issues if food is stored or reheated after delivery.

7. Use of the website

• Do not misuse the website, place fake orders or try to interfere with how it works.
• Cafe De Laila® is a registered trademark. All content on this website, including the name, logo, photos and text, belongs to us and may not be copied or used without permission.

8. Our responsibility

We do our best to keep the website accurate and available, but we cannot guarantee it will always be error-free. To the extent allowed by law, our responsibility for any order is limited to the amount you paid for that order.

9. Complaints and grievance officer

If you have a complaint, contact our Grievance Officer. We will acknowledge your complaint within 48 hours and try to resolve it within one month.

10. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the courts of Delhi.

11. Changes

We may update these terms from time to time. The latest version will always be on this page.