Refund & Cancellation Policy

Last updated: 27 October 2026

Our food is freshly made for each order, so we keep cancellations simple and quick. This policy applies to orders placed on cafedelaila.com.

1. Cancelling an order

• You can cancel your order within 2 minutes of placing it, using the Cancel order button on the order screen.
• After 2 minutes, the Cancel button is no longer available, because our kitchen starts preparing your food. Orders cannot be cancelled after this.
• If we have to cancel your order (for example, an item is out of stock or your address is outside our delivery area), we will refund you in full.

2. When you get a refund

• Orders cancelled within 2 minutes: full refund.
• Orders cancelled by us: full refund.
• Wrong or missing item (see below): replacement or refund for that item, after we verify it.

3. Wrong or missing items

• Please check your order when it arrives.
• If an item is wrong or missing, tell us within 30 minutes of delivery by calling +91 93 5507 5507 or writing to commercio.solutions@gmail.com.
• Please share a photo of the order and the packaging. After we verify it, we will send a replacement or refund that item.

4. Taste or quality concerns

Taste is personal, so we do not offer automatic refunds for taste. If you are unhappy with your food, please contact us within 30 minutes of delivery and we will look into it case by case.

5. When refunds are not given

• Cancellation requested more than 2 minutes after placing the order.
• The order was delivered, or the delivery partner could not reach you, because of a wrong address, wrong phone number or the phone not being answered.
• Complaints reported more than 30 minutes after delivery, or without a photo.

6. How refunds are paid

Approved refunds go back to your original payment method (UPI, card or net banking) within 5–7 working days. The exact time depends on your bank.

7. Contact